Helix Labs (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website helixlabs.com (the “Site”) or make a purchase.

1. Information We Collect

Personal Information

We may collect personally identifiable information that you voluntarily provide, including but not limited to:

• Full name
• Email address
• Mailing / shipping address
• Phone number
• Payment information (processed securely by our third-party payment processor; we do not store full credit card numbers)
• Account login credentials

Automatically Collected Information

When you access the Site, we may automatically collect certain information, including:

• IP address
• Browser type and version
• Operating system
• Referring URLs
• Pages visited and time spent on those pages
• Device identifiers
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Communicate with you regarding your account or transactions
• Send promotional emails (you may opt out at any time)
• Improve our website, products, and services
• Detect and prevent fraud or unauthorized activity
• Comply with legal obligations

3. Disclosure of Your Information

We do not sell, trade, or rent your personal information to third parties. We may share information with:

• Service providers: Third-party companies that assist us with payment processing, shipping, email delivery, and website analytics.
• Legal requirements: If required by law, subpoena, or other legal process, or to protect our rights, property, or safety.
• Business transfers: In connection with a merger, acquisition, or sale of assets.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand user behavior. You can control cookie preferences through your browser settings. Disabling cookies may affect certain features of the Site.

5. Third-Party Services

Our Site may contain links to third-party websites or services that are not operated by us. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites. We encourage you to review their privacy policies.

6. Data Security

We implement commercially reasonable technical and organizational security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

8. Your Rights

California Residents (CCPA/CPRA)

If you are a California resident, you have the right to:

• Know what personal information we collect, use, and disclose
• Request deletion of your personal information
• Opt out of the sale or sharing of personal information (we do not sell your data)
• Non-discrimination for exercising your privacy rights

Virginia, Colorado, Connecticut, and Other State Residents

Depending on your state of residence, you may have similar rights under applicable state privacy laws, including the right to access, correct, delete, and opt out of certain processing activities.

To exercise any of these rights, please contact us at helixlabsshop@gmail.com.

9. Children’s Privacy

Our Site is not intended for individuals under the age of 21. We do not knowingly collect personal information from anyone under 21. If we learn that we have collected information from a person under 21, we will delete that information promptly.

10. Do Not Track Signals

Some browsers transmit “Do Not Track” signals. We currently do not respond to “Do Not Track” signals, as there is no industry-standard protocol for compliance.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. Your continued use of the Site after changes are posted constitutes acceptance of the revised policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

• Email: helixlabsshop@gmail.com
• Phone: (123) 456-7890